{"id":96118,"date":"2021-12-20T13:35:32","date_gmt":"2021-12-20T13:35:32","guid":{"rendered":"https:\/\/lumond.com\/retouren-versand\/"},"modified":"2026-01-28T08:24:04","modified_gmt":"2026-01-28T08:24:04","slug":"devolucoes-e-envio","status":"publish","type":"page","link":"https:\/\/lumond.com\/pt\/devolucoes-e-envio\/","title":{"rendered":"Devolu\u00e7\u00f5es e envio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"96118\" class=\"elementor elementor-96118 elementor-4199\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6648470 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6648470\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-279cbbe\" data-id=\"279cbbe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fff3db2 elementor-widget elementor-widget-heading\" data-id=\"fff3db2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Devolu\u00e7\u00f5es e envio\n<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cec6e1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4cec6e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Direito de retrata\u00e7\u00e3o<\/strong><\/p><p><span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-8);\">Tem o direito de rescindir este contrato no prazo de catorze dias sem indicar qualquer motivo. O prazo de retrata\u00e7\u00e3o \u00e9 de catorze dias a contar do dia em que o cliente ou um terceiro por si designado, que n\u00e3o seja o transportador, toma posse das mercadorias.<\/span><\/p><p>Para exercer o seu direito de retrata\u00e7\u00e3o, deve informar-nos atrav\u00e9s de uma declara\u00e7\u00e3o inequ\u00edvoca (por exemplo, uma carta enviada por correio, fax ou e-mail) da sua decis\u00e3o de rescindir este contrato. Pode utilizar o modelo de formul\u00e1rio de retrata\u00e7\u00e3o anexo, mas n\u00e3o \u00e9 obrigat\u00f3rio.<\/p><p>Contacto para devolu\u00e7\u00f5es:<br \/>Lumond UG<br \/>Kolonnenstr. 8<br \/>10827 Berlim<br \/>E-mail: info@lumond.de<\/p><p><b>Devolu\u00e7\u00f5es e reembolsos:<\/b><\/p><p><span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-8);\">Q<\/span><span style=\"font-style: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-8);\"><b>uanto tempo tenho para devolver a minha encomenda?<\/b><br \/><\/span><span style=\"background-color: var(--ast-global-color-5); color: var(--ast-global-color-8); font-style: inherit; font-weight: inherit;\">Assim que receber a sua encomenda, tem 28 dias para a devolver. Por favor contacte-nos e teremos todo o gosto em ajud\u00e1-lo a resolver o problema com a sua compra.<\/span><\/p><p><b>Quando receberei o meu reembolso?<br \/><\/b><span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-8);\">Os reembolsos podem demorar 3 a 5 dias \u00fateis a aparecer no seu extrato banc\u00e1rio, embora normalmente seja mais r\u00e1pido. Reembolsamos sempre o valor para o cart\u00e3o com o qual efetuou o pagamento.<\/span><\/p><p><b>N\u00e3o estou satisfeito com a minha compra<br \/><\/b>Lamentamos que n\u00e3o esteja satisfeito com a sua compra. Por favor contacte-nos e teremos todo o gosto em ajud\u00e1-lo a resolver o problema com a sua compra.<\/p><p><b>Recebi algo danificado ou errado<\/b><br \/>Lamentamos muito que o artigo n\u00e3o tenha chegado nas condi\u00e7\u00f5es esperadas. Por favor contacte-nos e teremos todo o gosto em ajud\u00e1-lo a encontrar o artigo correto.<\/p><p><b>Custos da devolu\u00e7\u00e3o<br \/><\/b>Em caso de retrata\u00e7\u00e3o, o cliente suporta os custos diretos da devolu\u00e7\u00e3o das mercadorias. Caso as mercadorias tenham sido entregues danificadas ou incorretas, assumimos os custos de devolu\u00e7\u00e3o.<\/p><p><b>Modelo de formul\u00e1rio de retrata\u00e7\u00e3o<\/b><br \/>(Se pretender rescindir o contrato, preencha este formul\u00e1rio e envie-o de volta.)<br \/>Para:<br \/>Lumond UG<br \/>Kolonnenstr. 8<br \/>10827 Berlim<br \/>E-mail: info@lumond.de<\/p><p>Eu\/N\u00f3s (*) venho\/vimos por este meio comunicar que rescindo\/rescindimos (*) o meu\/nosso (*) contrato de compra dos seguintes bens (*)\/presta\u00e7\u00e3o do seguinte servi\u00e7o (*):<\/p><ul><li>Encomendado em (*)\/recebido em (*)<\/li><li>Nome do(s) consumidor(es)<\/li><li>Morada do(s) consumidor(es)<\/li><li>Assinatura do(s) consumidor(es) (apenas para comunica\u00e7\u00e3o em papel)<\/li><li>Data<\/li><\/ul><p>(*) Riscar o que n\u00e3o se aplicar.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Devolu\u00e7\u00f5es e envio Direito de retrata\u00e7\u00e3o Tem o direito de rescindir este contrato no prazo de catorze dias sem indicar qualquer motivo. O prazo de retrata\u00e7\u00e3o \u00e9 de catorze dias a contar do dia em que o cliente ou um terceiro por si designado, que n\u00e3o seja o transportador, toma posse das mercadorias. Para exercer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-96118","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.0 (Yoast SEO v23.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Devolu\u00e7\u00f5es e envio - Lumond<\/title>\n<meta name=\"description\" content=\"Condi\u00e7\u00f5es de Envio e Devolu\u00e7\u00e3o. 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