{"id":51811,"date":"2021-12-20T13:35:32","date_gmt":"2021-12-20T13:35:32","guid":{"rendered":"https:\/\/lumond.com\/retouren-versand\/"},"modified":"2025-09-29T06:06:34","modified_gmt":"2025-09-29T06:06:34","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/lumond.com\/fr\/livraison-retours\/","title":{"rendered":"Livraison &#038; Retours\u200b"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51811\" class=\"elementor elementor-51811 elementor-4199\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6648470 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6648470\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-279cbbe\" data-id=\"279cbbe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fff3db2 elementor-widget elementor-widget-heading\" data-id=\"fff3db2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Livraison & Retours<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cec6e1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4cec6e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Droit de r\u00e9tractation<\/strong><\/p><p><span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-8);\">Vous avez le droit de vous r\u00e9tracter du pr\u00e9sent contrat sans donner de motif dans un d\u00e9lai de quatorze jours. Le d\u00e9lai de r\u00e9tractation expire quatorze jours apr\u00e8s le jour o\u00f9 vous-m\u00eame, ou un tiers autre que le transporteur et d\u00e9sign\u00e9 par vous, prend physiquement possession du bien.<\/span><\/p><p>Pour exercer le droit de r\u00e9tractation, vous devez nous notifier votre d\u00e9cision de r\u00e9tractation du pr\u00e9sent contrat au moyen d&#8217;une d\u00e9claration d\u00e9nu\u00e9e d&#8217;ambigu\u00eft\u00e9 (par exemple, lettre envoy\u00e9e par la poste, t\u00e9l\u00e9copie ou courrier \u00e9lectronique). Vous pouvez utiliser le mod\u00e8le de formulaire de r\u00e9tractation ci-joint, mais ce n&#8217;est pas obligatoire.<\/p><p>Contact pour les retours :<br \/>Lumond UG<br \/>Kolonnenstr. 8<br \/>10827 Berlin<br \/>E-mail : info@lumond.de<\/p><p><b>Retours et remboursements :<\/b><\/p><p><span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-8);\"><b>Combien de temps ai-je pour retourner ma commande ?<\/b><br \/><\/span><span style=\"background-color: var(--ast-global-color-5); color: var(--ast-global-color-8); font-style: inherit; font-weight: inherit;\">Une fois que vous avez re\u00e7u votre commande, vous avez 28 jours pour la retourner. Veuillez nous contacter et nous serons heureux de vous aider \u00e0 r\u00e9soudre le probl\u00e8me avec votre achat.<\/span><\/p><p><b>Quand recevrai-je mon remboursement ?<br \/><\/b><span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-8);\">Les remboursements peuvent prendre 3 \u00e0 5 jours ouvrables pour appara\u00eetre sur votre relev\u00e9 bancaire, bien que ce soit g\u00e9n\u00e9ralement plus rapide. Nous remboursons toujours sur la carte avec laquelle vous avez pay\u00e9.<\/span><\/p><p><b>Je ne suis pas satisfait de mon achat<br \/><\/b>Nous sommes d\u00e9sol\u00e9s que vous ne soyez pas satisfait de votre achat. Veuillez nous contacter et nous serons heureux de vous aider \u00e0 r\u00e9soudre le probl\u00e8me avec votre achat.<\/p><p><b>J&#8217;ai re\u00e7u quelque chose d&#8217;endommag\u00e9 ou de incorrect<\/b><br \/>Nous sommes vraiment d\u00e9sol\u00e9s que l&#8217;article ne vous soit pas parvenu comme nous l&#8217;aurions souhait\u00e9. Veuillez nous contacter et nous serons heureux de vous aider \u00e0 trouver le bon article.<\/p><p><b>Frais de retour<br \/><\/b>En cas de r\u00e9tractation, vous supportez les co\u00fbts directs de renvoi des biens. Si les marchandises ont \u00e9t\u00e9 endommag\u00e9es ou mal livr\u00e9es, nous prendrons en charge les frais de retour.<\/p><p><b>Mod\u00e8le de formulaire de r\u00e9tractation<\/b><br \/>(Veuillez compl\u00e9ter et renvoyer le pr\u00e9sent formulaire uniquement si vous souhaitez vous r\u00e9tracter du contrat)<br \/>\u00c0 l&#8217;attention de :<br \/>Lumond UG<br \/>Kolonnenstr. 8<br \/>10827 Berlin<br \/>E-mail : info@lumond.de<\/p><p>Je\/Nous (*) vous notifie\/notifions (*) par la pr\u00e9sente ma\/notre (*) r\u00e9tractation du contrat portant sur la vente du bien (*)\/pour la prestation de service (*) ci-dessous :<\/p><ul><li>Command\u00e9 le (*)\/re\u00e7u le (*)<\/li><li>Nom du (des) consommateur(s)<\/li><li>Adresse du (des) consommateur(s)<\/li><li>Signature du (des) consommateur(s) (uniquement en cas de notification du pr\u00e9sent formulaire sur papier)<\/li><li>Date<\/li><\/ul><p>(*) Rayez la mention inutile.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Livraison &#038; Retours Droit de r\u00e9tractation Vous avez le droit de vous r\u00e9tracter du pr\u00e9sent contrat sans donner de motif dans un d\u00e9lai de quatorze jours. Le d\u00e9lai de r\u00e9tractation expire quatorze jours apr\u00e8s le jour o\u00f9 vous-m\u00eame, ou un tiers autre que le transporteur et d\u00e9sign\u00e9 par vous, prend physiquement possession du bien. Pour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-51811","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.0 (Yoast SEO v23.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Livraison &amp; Retours\u200b - Lumond<\/title>\n<meta name=\"description\" content=\"Conditions de livraison et de retour. 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