{"id":11917,"date":"2021-12-20T13:35:32","date_gmt":"2021-12-20T13:35:32","guid":{"rendered":"https:\/\/lumond.com\/returns-shipping\/"},"modified":"2025-09-16T11:06:29","modified_gmt":"2025-09-16T11:06:29","slug":"returns-shipping","status":"publish","type":"page","link":"https:\/\/lumond.com\/en\/returns-shipping\/","title":{"rendered":"Returns &#038; Shipping"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11917\" class=\"elementor elementor-11917 elementor-4199\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6648470 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6648470\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-279cbbe\" data-id=\"279cbbe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fff3db2 elementor-widget elementor-widget-heading\" data-id=\"fff3db2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Shipping & Returns<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cec6e1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4cec6e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Right of Withdrawal<\/strong><\/p><p><span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-8);\">You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the goods.<\/span><\/p><p>To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.<\/p><p>Contact for returns:<br \/>Lumond UG<br \/>Kolonnenstr. 8<br \/>10827 Berlin<br \/>E-Mail: info@lumond.de<\/p><p><b>Returns and Refunds:<\/b><\/p><p><span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-8);\">H<\/span><span style=\"font-style: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-8);\"><b>ow long do I have to return my order?<\/b><br \/><\/span><span style=\"background-color: var(--ast-global-color-5); color: var(--ast-global-color-8); font-style: inherit; font-weight: inherit;\">Once you have received your order, you have 28 days to return it. Please contact us, and we will be happy to help resolve the issue with your purchase.<\/span><\/p><p><b>When will I receive my refund?<\/b><br \/><span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-5); color: var(--ast-global-color-8);\">Refunds may take 3 to 5 business days to appear on your bank statement, although it usually happens faster. We always refund the amount to the card you used to pay.<\/span><\/p><p><b>I am dissatisfied with my purchase<\/b><br \/>We are sorry that you are not satisfied with your purchase. Please contact us, and we will be happy to help resolve the issue with your purchase.<\/p><p><b>I received something damaged or the wrong item<\/b><br \/>We are very sorry that the item did not arrive as expected. Please contact us, and we will gladly help you find the correct item.<\/p><p><b>Return Costs<\/b><br \/>In the event of withdrawal, you bear the direct costs of returning the goods. If the goods were damaged or delivered incorrectly, we will cover the return costs.<\/p><p><b>Model Withdrawal Form<\/b><br \/>(If you wish to withdraw from the contract, please complete this form and return it.)<br \/>To:<br \/>Lumond UG<br \/>Kolonnenstr. 8<br \/>10827 Berlin<br \/>E-Mail: info@lumond.de<\/p><p>I\/we (*) hereby withdraw from the contract concluded by me\/us (*) for the purchase of the following goods ()\/the provision of the following service ():<\/p><ul><li>Ordered on ()\/received on ()<\/li><li>Name of consumer(s)<\/li><li>Address of consumer(s)<\/li><li>Signature of consumer(s) (only if this form is notified on paper)<\/li><li>Date<\/li><\/ul><p>(*) Delete as appropriate.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping &#038; Returns Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11917","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.0 (Yoast SEO v23.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returns &amp; Shipping - Lumond<\/title>\n<meta name=\"description\" content=\"Liefer- und R\u00fcckgabebedingungen. 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